Privacy policy

Welcome to the website of Nuha Clinics.
At Nuha, we value the trust you place in us and are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, and protect the information shared through our website, communication platforms, and related healthcare services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information we collect

We may collect the following types of information through our website, appointment forms, communication channels, or related services:

Personal Information:

• Name

• Phone number

• Email address

• Age and gender

• Address or location details

Healthcare & Appointment Information

• Appointment enquiries

• Consultation requests

• Medical or health-related information voluntarily shared by you

• Lab or pharmacy-related coordination details

Technical & Website Information

• IP address

• Browser type

• Device information

• Website activity and pages visited

• Cookies and analytics-related information

2. How we use your information

The information collected may be used for:

• Scheduling and managing appointments

• Responding to enquiries and healthcare requests

• Coordinating consultations, diagnostics, pharmacy, or related healthcare services

• Sharing appointment reminders and important updates

• Improving our website, communication, and patient experience

• Internal operational, administrative, and healthcare-related processes

• Maintaining safety, security, and service quality

Nuha does not sell, trade, or rent your personal information to third parties.

3. Medical Information & Confidentiality

Any health-related or medical information shared with Nuha is treated with care and confidentiality.

We take reasonable administrative and technical measures to protect patient information and restrict access only to authorised healthcare professionals, operational teams, or personnel involved in providing healthcare services.

However, information shared through website forms, email, or messaging platforms should not be considered a substitute for emergency medical communication or urgent care services.

4. Consent for Communication

By submitting your information through our website or associated communication channels, you consent to receive communication from Nuha related to:

• Appointments

• Consultations

• Reports and healthcare updates

• Follow-ups and reminders

• Customer support and service coordination

• Important healthcare-related notifications

Communication may happen through:

• Phone calls

• SMS

• Email

• WhatsApp or similar communication platforms

You may opt out of non-essential communication at any time.

5. WhatsApp & Digital Communication

Nuha may use WhatsApp or similar digital communication platforms to assist with appointment coordination, reminders, healthcare support, pharmacy updates, diagnostic coordination, and patient communication.

By sharing your phone number, you consent to receiving such communication from Nuha unless you choose to opt out.

While we aim to use secure and trusted platforms, users are advised not to share highly sensitive medical or financial information through unsecured communication channels.

6. Payment & Transaction Information

If payments are made through our website or associated platforms, Nuha may use trusted third-party payment gateways and service providers.

Payment-related information is processed securely through authorised payment providers and is not stored directly on Nuha’s servers unless required for operational or legal purposes.

Nuha is not responsible for privacy practices followed by external payment gateway providers.

7. Third-Party links

Our website may use cookies and analytics tools to improve website performance and user experience.

These technologies may collect:

• Device information

• Browser type

• Time spent on pages

• Visitor interactions

• General browsing behaviour

This information helps us understand website usage and improve our services.

Users may choose to disable cookies through their browser settings.

8. Third-Party Services & Integrations

Certain services on our website may involve trusted third-party platforms or integrations, including:

• Appointment systems

• Analytics tools

• Payment gateways

• Communication platforms

• Laboratory or pharmacy integrations

• Embedded maps or external links

These third-party providers may process limited information necessary to support the services offered by Nuha.

Nuha is not responsible for the privacy practices or content of external platforms or websites.

9. Data Retention

Personal and healthcare-related information may be retained for operational, medical, administrative, security, legal, or compliance purposes for a duration considered necessary under applicable healthcare practices and laws.

When information is no longer required, reasonable efforts may be taken to securely remove or anonymise the data.

10. Data Protection & Security

Nuha takes reasonable technical and administrative precautions to help protect information against:

• Unauthorised access

• Misuse

• Disclosure

• Loss

• Alteration or destruction

While we strive to maintain secure systems and processes, no online platform or electronic transmission method can guarantee complete security.

11. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your contact details

• Withdraw consent for certain communications

• Request deletion of information where applicable

Requests may be reviewed based on operational, medical, legal, or compliance requirements.

12. Compliance with Applicable Laws

Nuha aims to manage personal information responsibly and in accordance with applicable Indian laws and healthcare-related data practices, including relevant provisions under:

• The Information Technology Act, 2000

• Applicable rules and digital data protection guidelines

• Healthcare confidentiality practices and operational standards

13. Children’s Privacy

If information relating to minors or children is collected as part of healthcare services, such information is expected to be shared by parents, guardians, or authorised caregivers.

Nuha does not knowingly collect personal information from children without appropriate consent where applicable.

14. Updates to This Privacy Policy

Nuha may update or revise this Privacy Policy from time to time based on operational, legal, technological, or service-related changes.

Updated versions will be published on this page with the latest revision date.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

NUHA Clinics
Cherai, Kerala, India
Email: info@nuha.co.in
Phone: +91 73561 56661